Refund Policy


At JPGtoExcel.com, we are committed to providing top-notch and easy to navigate online tools that lets you make conversions for images, excel, and more files. Please review our refund policy carefully before making any purchases or processing the subscription plan. By using our services, you agree to the refund terms outlined below.

General Refund Policy

Here-in (jpgtoexcel.com) (website), all credit purchases are considered final and non-refundable. We offer both free and premium services, each governed by specific terms regarding refunds and cancellations.

Free vs. Premium Services

JPGtoExcel.com offers both free and premium services:

  • Free Services: We offer a free version that provides you with a limited but necessary number of features. It also allows you to check the compatibility and effectiveness of the service before upgrading to the pro plan.
  • Premium Services: Premium services, including our Bronze, Silver, Gold, and Custom plans are available for purchase. These services provide users with credits that can be used for advanced features. Once credits are purchased, they are non-refundable.

How to Cancel your Premium Subscription?

Users may cancel their premium subscription at any time. Cancellation will prevent any future billing, but no refunds will be issued for unused credits. To cancel, reach out to us at our contact us page.

Refund Eligibility

Refunds are generally not provided for credit purchases. However, in exceptional cases, such as:

  • If you encounter a technical problem that prevents you from using our website, and our support team is unable to fix it or offer a temporary alternative solution.
  • If you're mistakenly charged multiple times due to an issue with the third-party payment gateway.

Non-Refundable Situations

  • Non-Usage: If credits are purchased but not used, no refund will be provided.
  • Inactivity: If your account is deactivated due to a violation of our terms or prolonged inactivity, any remaining credits will be forfeited without refund.
  • User Errors: Mistakes made during the purchase process, such as selecting the wrong plan, will not be refunded.
  • Not satisfied with service: Refunds are not given if the user cannot use the website or is dissatisfied with the services, especially if you ask for features that were never promised or listed on our website.
  • Incomplete Issue Details: If you requested a refund due to a technical issue of our website, but does not provide necessary and accurate details of the issue.

Our Policy Update

JPGtoExcel.com reserves the right to update this refund policy at any time without prior notice. We encourage users to review this policy regularly to stay informed of any changes.

Contact Information:

For any query regarding jpgtoexcel.com, you can contact us by filling our contact form.